Shipping Policy

At SAAD Atta Chacki (SAC), we are committed to delivering fresh, high-quality food products to our customers in a safe, timely, and reliable manner. Our shipping process is designed to ensure that every order reaches you in excellent condition while maintaining the freshness and quality of our products.

Please read this Shipping Policy carefully before placing an order.

Order Processing

All orders are processed after payment confirmation or order verification, depending on the selected payment method.

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next working day.

During periods of high demand, promotional campaigns, or public holidays, processing times may be slightly longer.

Delivery Areas

SAAD Atta Chacki (SAC) proudly serves customers across Islamabad and may offer delivery to surrounding areas, depending on availability.

For deliveries outside our standard service area, please contact our customer support team before placing your order to confirm availability.

Estimated Delivery Time

Estimated delivery times are as follows:

Islamabad: 1–2 Business Days
Nearby Areas: 2–4 Business Days
Other Locations (if available): Delivery times may vary depending on the destination and logistics partner.

Please note that delivery times are estimates and may be affected by weather conditions, traffic, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on:

Delivery location
Order size
Total order weight
Promotional offers (if available)

From time to time, SAC may offer Free Delivery on eligible orders during promotional campaigns.

Order Tracking

If order tracking is available for your shipment, you will receive the relevant tracking information after your order has been dispatched.

If you have any questions regarding your shipment, our customer support team will be happy to assist you.

Delivery Attempts

Please ensure that someone is available at the delivery address to receive your order.

If delivery cannot be completed due to an unavailable recipient or incorrect delivery information, additional delivery charges may apply for a second delivery attempt.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

SAAD Atta Chacki (SAC) cannot be held responsible for delays or failed deliveries resulting from incorrect addresses, incomplete contact details, or inaccurate customer information.

If you notice an error after placing your order, please contact us immediately so we can assist before the order is dispatched.

Product Inspection Upon Delivery

We recommend inspecting your order immediately upon delivery.

If you notice any of the following:

Damaged packaging
Incorrect products
Missing items
Products that appear compromised during transit

please contact us within 24 hours of receiving your order.

Photographs of the products and packaging may be requested to help us investigate and resolve the issue promptly.

Delays Beyond Our Control

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Road closures
Public holidays
Transportation disruptions
Natural disasters
Government restrictions
Courier service delays

We appreciate your patience and understanding should these situations arise.

Failed Deliveries

If an order is returned to us because:

The delivery address was incorrect,
The recipient could not be contacted,
Delivery was repeatedly unsuccessful,

we will contact you to arrange a new delivery. Additional shipping charges may apply where applicable.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us.

SAAD Atta Chacki (SAC)

Islamabad, Pakistan

Phone: +92 335 9049589

Email: saadattachaki@gmail.com

Our customer support team is committed to ensuring your order is delivered safely and efficiently.

Delivering Freshness You Can Trust

At SAAD Atta Chacki (SAC), we understand that quality extends beyond production—it includes every step of the delivery process. From our facility to your doorstep, we are dedicated to ensuring that every order arrives fresh, secure, and ready to be enjoyed.

Thank you for choosing SAC. We appreciate the opportunity to serve you with products that reflect our commitment to quality, reliability, and customer satisfaction.