Return & Refund Policy

Return & Refund Policy

At SAAD Atta Chacki (SAC), customer satisfaction is one of our highest priorities. We take great care in producing and delivering premium-quality food products that meet strict standards of freshness, hygiene, and quality.

Because our products are food items, this Return & Refund Policy outlines the circumstances under which returns, exchanges, or refunds may be accepted.

By purchasing our products, you agree to the terms described below.

Our Commitment to Quality

Every SAC product is carefully selected, processed, packaged, and inspected before it reaches our customers.

We strive to ensure that every order arrives in excellent condition and meets the quality standards our customers expect.

If you experience any issue with your purchase, we encourage you to contact our customer support team as soon as possible so we can assist you promptly.

Eligible Returns

Due to the nature of food products, returns are accepted only under specific circumstances.

You may be eligible for a return or replacement if:

  • You received the wrong product.

  • The product arrived damaged during delivery.

  • The product packaging was torn, opened, or defective upon arrival.

  • The product was expired at the time of delivery.

  • The product quality is found to be defective due to manufacturing issues.

To qualify, the issue must be reported within 24 hours of receiving your order.

Photographic evidence of the product and packaging may be requested to help us evaluate the claim.

Non-Returnable Items

For health, hygiene, and food safety reasons, we cannot accept returns or exchanges for products that:

  • Have been opened after delivery.

  • Have been partially consumed.

  • Were stored improperly after delivery.

  • Were damaged by the customer.

  • Are returned without proof of purchase.

  • Are reported after the eligible reporting period.

These restrictions help us maintain the highest food safety standards for all customers.

Refund Eligibility

If your return request is approved, you may receive one of the following solutions:

  • Product replacement

  • Store credit (where applicable)

  • Full refund

  • Partial refund (depending on the circumstances)

Refunds are issued only after our team has reviewed and approved the request.

Refund Processing

Approved refunds are generally processed within 5–10 business days, depending on the original payment method and financial institution.

If payment was made by bank transfer or digital payment, refunds will be issued using the same payment method whenever possible.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has entered production, packaging, or delivery, cancellation requests may no longer be accepted.

If you need to cancel an order, please contact us immediately.

Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect items, please contact us within 24 hours of delivery.

When contacting us, please include:

  • Your Order Number

  • Product Name

  • Clear photographs of the product

  • Photographs of the packaging

  • A brief description of the issue

Our customer service team will investigate the matter and provide an appropriate resolution as quickly as possible.

Quality Assurance

Every SAC product undergoes strict quality checks before packaging and distribution.

If you believe a product does not meet our quality standards, we encourage you to notify us immediately so we can investigate and continuously improve our products and services.

Customer feedback plays an important role in helping us maintain excellence.

Contact Us

For any questions regarding returns, refunds, exchanges, or product quality, please contact us.

SAAD Atta Chacki (SAC)

Islamabad, Pakistan

Phone: [Your Contact Number]

Email: [Your Email Address]

Our customer support team is committed to providing timely assistance and ensuring every customer receives the highest level of service.

Customer Satisfaction Is Our Priority

At SAAD Atta Chacki (SAC), we stand behind the quality of every product we produce. While food safety regulations limit the return of consumable items, we are dedicated to resolving genuine concerns fairly, professionally, and efficiently.

Thank you for choosing SAC. We appreciate your trust and look forward to serving you with products that reflect our commitment to quality, freshness, and excellence.